As part of our services Generis is committed to applying the guidelines and requirements based on the standard EN 16114 « Guidelines for Management Consulting Services ».
We are committed to respecting the following values and ethical principles:
We respect the code of ethics and the ethical standards of the UDB (Union of Designers in Belgium) and the SABAM (Société Belge des Auteurs, Compositeurs et Editeurs).
Integrity / Objectivity
We apply a high standard of integrity in the exercise of our profession, especially in our relations with customers. We provide objective advice.
Independence / Prevention of conflicts of interest
We act responsibly and we maintain absolute independence, not yielding to any pressure or influence, of any nature whatsoever, which could harm our objectivity and our integrity. We implement the necessary procedures to prevent any conflict of interest in the exercise of our missions.
Competence / Professionalism
We are committed to keeping our knowledge and professional skills up to date. In our discussions with our customers and our potential customers we are sincere about the type of service we offer, the knowledge we have and our experience.
We do not accept any mission for which we do not have the required competence and experience, or for which we do not have sufficient human and material resources. We are available and flexible in the conduct of our services.
Discretion / Confidentiality
We are bound by professional secrecy and in this context we take the necessary measures to preserve the confidentiality of tall informations provided by our customers. This obligation includes all information not publicly available, including all data, in any form whatsoever, about our clients, their products and services, suppliers, customers, employees, parent company and subsidiaries.
Loyalty and respect for people
We are committed to exercising our profession in the respect of fundamental human rights, and to maintain loyal and fraternal relations with our counterparts.
We practice our profession in accordance with the regional, Belgian and European legislation in force.
During each mission we commit ourselves:
During the proposal phase
During the development phase:
At the end of the mission:
In case of dispute with a client:
to privilege the use of the dispute resolution procedure according to the following priority order: